Enquiries and Appeals Policy

Purpose

Water Fitness is committed to providing an efficient and high standard of service to all. We are continually working to achieve this high level of service by maintaining quality assurance standards which are complaint with regulatory requirements. It is our aim to ensure that all assessment outcomes are fair, consistent, and reliable based on the valid judgements of the assessor using the assessment strategy for the qualification in question. However, occasions may arise where the training provider or learner may wish to question a decision.

 

Policy
Water Fitness will ensure that:

  • Assessments are carried out by Tutor who have the appropriate qualifications, knowledge, understanding, and skills, and the assessments are valid for the subject.
  • Assessment evidence is authentic, solely being complete by the learner in question.
  • The consistency of assessments decisions covering all tutors over time.
  • Appeals are heard by individuals that have the appropriate competence to make decisions in each individual case and have had no prior involvement, or a personal interest in the case.

Everyone has the right to appeals if they believe that their assessment decision, or a decision following a malpractice or maladministration investigation is incorrect. This policy will define the stages and procedures you would need to follow, guidance is as follows:

  • The process you need to follow to submit and enquiry or appeal.
  • The timescales for an enquiry or appeal

How and when you will be notified of the outcome:

  • Water Fitness Head Office will accept and appeal in relation to the following:
  • Appeals against results of assessments or quality assurance.
  • Appels against a decision made relating to a reasonable adjustment or special considerations application.
  • Appeals against decisions relating to any action taken against tutor.
  • Appeals against WF Head Office or certification approval decisions.

Water Fitness have this Enquiries and Appeals Policy on our website so all learners and training providers can access this information or can request a copy info@waterfitness.co.uk.

We are committed to providing an equal opportunity for all, where possible to communicate with us. Therefore, if a learner wishes to enquire or appear against an assessment decision, they have clear guidance on how to proceed.

 

Stage1 Enquiries Regarding Assessment Decisions
On your Invoice you will have information a final date for payment, please make payment accordantly
Upon booking a Water Fitness ltd course, workshop, or masterclass by purchase order number. You are agreeing to the terms and conditions that full payment is due prior to the course date is on your invoice.

If a learner wishes to question an assessment result, they should initially discuss their concerns with the Tutor who delivered that course and took Assessment. If the learner is not satisfied with the outcome should email concern to info@waterfitness.co.uk within 28 days of the results being issued to the learner.

Water Fitness Head Office will acknowledge receipt of the enquiry in 10 working days, this will be followed promptly by the adjudication process. Water Fitness will appoint the relevant manager to act as an adjudicator who has not had any involvement with the case.

Other Policies